Latest News
Clouds are looming for UC
Until now, Australian organisations haven’t had many offerings to pick from when it came to hosted unified communications but this is changing as the UC market is about to be inundated with cloud-based services.
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The Buzz Insurance Puts Customer Care in the Cloud
As a cloud-based brand, offering its services only online, The Buzz has close synergy with RightNow and SmartSpeak, which also provide their services via the cloud. By tapping the on demand capabilities of both vendors means that The Buzz’s entire customer care solution is located in the cloud, with the exception of the service staff’s handsets, helping it reduce its total cost of ownership by reducing administrative burden and eliminating any unnecessary infrastructure costs.
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Cloud for online-only insurance
RightNow, in conjunction with its contact centre infrastructure partner, SmartSpeak, announced today it is delivering cloud-based customer care “designed to appeal to, and support, the internet-proficient users attracted to The Buzz’s online car insurance.”
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Latest Headlines
Clouds are looming for UCSnip: In August this year, Telstra announced a new unified communications offering: a combination of its hosted IP telephony service and Microsoft’s OCS (Office Communications Server). According to Telstra, it’s the first time anyone in Australia has offered OCS-based unified communications as a service. Snip: But while Telstra’s new service may be the first to bring Microsoft's particular brand of unified communications to the cloud, it's not the first hosted UC application in Australia. Several service providers are already working in this space. Snip: One such provider is SmartSpeak, a subsidiary of TTGroup, which is one of the biggest UC system integrators in Queensland. SmartSpeak has been offering hosted UC services for about 6 months, based on Mitel products. “Moving forward, people are moving towards the cloud. I think it just makes good business sense,” says Michael Bishop, MD at SmartSpeak.
Company Overview
SmartSpeak is a leading provider of interactive speech managed services, specializing in hosting dynamic text-to-speech, speech recognition and interactive call flow services built to VoiceXML or vxml standards. SmartSpeak's managed service solutions make sophisticated speech solutions simple.Our carefully chosen technology partners are considered the leading providers of speech, voice and data solutions. Technology partners were chosen due to their exceptional technology solutions and because they are recognized as having worldwide clients within the Top 100 businesses across many industries.
Client Testimonals
The Buzz InsuranceAs a cloud-based brand, offering its services only online, The Buzz has close synergy with RightNow and SmartSpeak, which also provide their services via the cloud. By tapping the on demand capabilities of both vendors means that The Buzz’s entire customer care solution is located in the cloud, with the exception of the service staff’s handsets, helping it reduce its total cost of ownership by reducing administrative burden and eliminating any unnecessary infrastructure costs.
Inference Communications
"We are extremely satisfied with the support & software provided by SmartSpeak. Their service is second to none, and will continue to deal with them for future projects."
More coming soon...